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GCS began by performing a benchmark study free of cost for 15 of Grainger’s large clients. At each firm, GCS detailed the steps concerned in acquiring an MRO merchandise and outlined the estimated costs associated with every step. Since the original studies, GCS has gained extensive experience and knowledge in constructing customer worth fashions, which it calls complete price fashions. And as its reputation has grown, it has more and more offered its consulting providers on a for-charge foundation to clients. W.W. Grainger distributes upkeep, restore, …